Introduction to Enterprise Resource Planning

The teaching methodology will be supported by theoretic practical classes with a weekly duration of 4 hours. The presence in the classroom is not mandatory, but yet desirable. Classes will be oriented towards an active and intense participation. Work at home, outside the school context, is also very important.

The objectives of this course start with the understanding of the key concepts related to ERP (Enterprise Resource Planning). In addition, we intend to deepen the perception of an ERP, while unifier of data and main functional components of an organization. It is also intended that the student identify the best practices in implementing these systems. Another aim of this unit involves the use of an ERP while supporting the business processes management and/or business process reengineering. Some practical skills associated with the implementation of an ERP will be added, including the ability to prepare a RFP (“Request for Proposal”) prepared to purchase an ERP. The ERP instantiation of a specific organization will also allow the implementation and testing of certain processes in an integrated management perspective. Finally, it is intended that the student balance out the main advantages and disadvantages associated with the implementation of an ERP system.

1. Overview of ERP systems
a. Introduction
b. The decision to implement an ERP
c. The choice of an ERP
d. Integration concepts in business processes modeling
e. Integration of functions / organizational processes and their data
2. Main components of an ERP system
3. Advantages and disadvantages of an ERP system
4. Best practices in implementing an ERP
5. Business Process Management and Business Process Reengineering
6. Main associated services
a. Technology Services and Support
b. Consulting Services
c. Personalization services
d. Operation
e. Maintenance and Support
7. Implementation and Instantiation an ERP (practical work)

NAO

[1] Hossain, L., Patrick, J.D. and Rashid, M.A. (2002), Enterprise Resource Planning: Global Opportunities &
Challenges, Idea Group Publishing.
[2] Silva, F., et al. (2000), ERP e CRM, Centro Atlântico.
[3] Oz, E. (2000), Management Information Systems, Thomson Learning.
[4] Khosrowpour, M. (2001), Managing Information Tecnology in a Global Economy, Idea Group Publishing.
[5] O’Leary, D.E. (2000), Enterprise Resource Planning Systems, Cambridge University Press.
[6] Harwood, S. (2003), ERP: The Implementation Cycle”, Elsevier Science.
[7] Shields, M.G. (2001), EBusiness
and ERP: Rapid Implementation and Project Planning, John Wiley & Sons,
Inc
[8] Amaral, L. e Varajão, J., (2000), Planeamento de Sistemas de Informação, FCA Editora de Informática.
[9] Scheer, W. (1994), Business Process Modelling, SpringerVerlag.