Knowledge Management in Organizations

N/A

The teaching methodologies to be used will be: theoretical expositions about the proposed themes; practical exercises of application of the subjects taught; discussion and resolution of practical cases.

The evaluation will be continuous with various elements of evaluation with different weights: An individual test (50%), a group work (30%) face-to-face participation in group or individual activities carried out during classes (20%)

The exam will be a written test (100%)

1 – Know and understand knowledge management as an element to increase the competitive advantage of organizations.

2 – Know and understand the importance of people in the context of organizational knowledge management      

3 – Know and understand different techniques for managing and sharing information in organizations 

4 – Know and be able to implement different methodologies for knowledge management

1 – Knowledge Management –

1.1-Knowledge society; knowledge as a competitive, conceptual and historical evolution of knowledge management

2 – Knowledge Management – the process:

 2.1- Organizations  and knowledge transfer  (creation / acquisition, storage and sharing of knowledge)

2.2 – Top management and organizational culture in the context of knowledge management

3 – Knowledge Management Methodologies:

3.1 – Organizational learning, community of practice, intellectual capital, customer capital management, competitive intelligence, training and competencies management

• - Exam - 100.0%

• - Frequency - 50.0%
• - Individual and/or Group Work - 30.0%
• - Attendance and Participation - 20.0%

NAO

Cardoso, L. (2007). Gestão do conhecimento e competitividade organizacional: um modelo estrutural. Comportamento Organizacional e Gestão, 13(2), 191-211.

Cascão, F. (2014). Gestão de competências do conhecimento e do talento: O estado da arte da teoria e as melhores práticas na gestão das pessoas. Lisboa: Edições Sílabo.

Milton, N., & Lambe, P. (2016). The knowledge manager’s handbook. London: Kogan Page.

Neves, P. C., & Cerdeira, J. P. (2018). Memória organizacional, gestão do conhecimento e comportamentos de cidadania organizacional. Perspectivas em Gestão & Conhecimento, João Pessoa, 8 (1), 3-19.

Pinto, A. S., Amaral, L., & Peres, P. (2018). Gestão do conhecimento organizacional – Um modelo para a gestão do conhecimento organizacional no contexto de serviços partilhados com recurso à utilização do e-Learning. Porto: Vida Económica – Editorial, SA.