Quality Management

Base Knowledge

Teaching Methodologies

Participative lectures, class room exercices, audit simulation, team assignement.

Learning Results

In this curricular unit students will acquire knowledge on the most usual methods and techniques of quality management and will understand de basis of this management philosophy.
Understand the ISO 9000 standards family
Understand and use the ISO 19011 standard

Program

1. Fundamental concepts: Quality, quality control, Quality assurance, Total quality management
2. Views on quality Deming, Crosby and Juran
3. Quality Management Systems: The ISO 9000 family
4. Quality audits
5. Quality costs
6. Quality improvement: Quality improvement projects; methodologies and techniques for quality improvement

Grading Methods

During the semester
  • - Wtitten tests. Production, presentation and discussion of works - 100.0%

Internship(s)

NAO

Bibliography

Ramos Pires, A., 2004. Qualidade – Sistemas de Gestão da Qualidade. 3ª Edição. Edições Sílabo, Lisboa.
Robert Fey and Jean Marie Gogue, 1989. Princípios da Gestão da Qualidade, Fundação Calouste Gulbenkian, Lisboa
Dale, B e Cooper, C., 1995. “Qualidade Total e Recursos Humanos”, Editorial Presença
Normas ISO 9000, 9001 e 9004
Norma ISO 19011