Communication and Team Work Techniques

Base Knowledge

NA

Teaching Methodologies

Lectures assume a dynamic character using essentially the method of active work. Systematized

knowledge is combined with critical analysis and reflective exercises based on group dynamics and roleplaying situations.

Abiding by the rules established in the School of Education, students can choose between the assessment by examination and evaluation by frequency. This is based on work done during the semester and participation in daily activities of the discipline. The preparation of a group paper (30%), participation in individual reflections on the contents and themes of discipline (30%) and the practical application of technical communication and teamwork (20%), and by solving some practical exercises (20%).

Evaluation by exam (100%) will be made through written and oral test (only if the classification 8 or 9 points).

Learning Results

This course is intended to develop students interpersonal relationship skills in different contexts, empathy, cooperation and mutual support in groups and work teams. The creation of a positive interpersonal relationships climate with groups and work teams, promoting a relational style through the management and negotiation of interpersonal conflicts, through effective leadership groups and work teams. Making good use of verbal and non-verbal comunication in different interpersonal and intercultural contexts.

Developing criticism against social stereotypes and prejudices, attitudes and discriminatory behavior.

Emotional management in conflict situations with appropriate strategies to problem solving and decision making interpersonal situations, acting effectively and socially responsible in professional and interpersonal contexts.

Program

1. Communication as a dynamic process: The interpersonal and group communication, Communication models and types; Communication value for a group experience.

2. Groups: Types and criteria to classify groups

3. Training and stages of group development

4. Basic principles of group action: atmosphere, communication, participation and team spirit, leadership, consensus, cohesion, flexibility

5. Participants: tensions, conflicts and difficult behaviors, responsibilities of a good participant, barriers to communication between participants

6. The facilitator: role and style, basic skills and responsibilities, behaviors and strategies facilitator, verbal and non-verbal, good and bad practices of facilitator

7. Strategies and procedures for preparing and managing meetings.

Curricular Unit Teachers

Grading Methods

Continuing Evaluation
  • - group work - 50.0%
  • - test - 50.0%
Exam
  • - test - 100.0%

Internship(s)

NAO

Bibliography

AZEVEDO, L. (1999). Comunicar com Assertividade. Lisboa: Instituto do Emprego e Formação Profissional.

IRIBARRY, I. (2003). Aproximações sobre transdisciplinaridade: Algumas linhas históricas, Fundamentos e Princípios Aplicados ao Trabalho de Equipe. Psicologia: Reflexão e Crítica, 16(3): 483-490.

QUINTAS, S. (1998). Técnicas de grupo en animación comunitaria. Salamanca: Amarú Ediciones.

SANTOS, F. (1998). Comunicar, Entrevistar, Conduzir Reuniões. Lisboa: IEFP.

SACAVÉM, A., WEZOWSKI, K. & WEZOWSKI, P. (2014). A linguagem corporal revela o que as palavras escondem, Barreiro: Top Books.

PARKER, G. (2009). Teamwork. 20 steps to sucess. HRD Press, Inc.

DEL PRETTE, A. (2010). Psicologia das Relações Interpessoais. Vivências para o trabalho em grupo. Petrópolis: Ed. Vozes.

Silva, B. (1998). Educação e Comunicação. Braga: CEEP, pp. 109-134.

FRITZEN, S. (1998). Relações humanas interpessoais: nas convivências grupais e comunitárias. 8.ª edição. Petrópolis: Editora Vozes