Communication and Team Work Techniques

Base Knowledge

N/A

Teaching Methodologies

Theoretical-practical classes assume a dynamic character essentially using the active method of work. Systematic expositions of knowledge are combined with critical and reflexive analyzes based on group dynamics exercises and role-playing situations. With regard to course unit assessment, students will be able to choose between exams and continuous assessment. This is based on day-to-day participation in-class assignments (10% of the assessment), the concrete application of communication and group work (20% of the assessment), and the preparation and delivery of a final report (20% of the evaluation). In addition, the assessment also consists of a written individual assessment test (50% of the assessment), to be held at the end of the semester. Assessment by examination consists of a written test (100%).    

Learning Results

In this curricular unit, it is intended that students develop skills in interpersonal relationships, empathy, cooperation, and mutual help in groups and teamwork. The creation of a positive interpersonal climate in the relationship with groups and work teams, the promotion of an affirmative relational style through the management and negotiation of interpersonal conflicts, through effective leadership of groups and work teams. Making good use of the verbal and non-verbal expression in different interpersonal and intercultural contexts, analysis and critical reflection in the face of social stereotypes and prejudices, discriminatory attitudes and behaviors, and emotional management in conflict situations. Know how to adopt appropriate strategies for problem-solving and decision making, acting effectively and socially responsible in professional and interpersonal contexts.    

Program

1. Communication as a dynamic process: Interpersonal and group communication; Models and types of communication; The importance of communication for group living. 2. Groups: Types and criteria of group typification. 3. Formation and stages of group development. 4. Basic principles of group action: group climate, group communication, participation and group spirit, leadership, consensus, cohesion, and flexibility. 5. Participants: tensions, conflicts, difficult behaviors, responsibilities of a good participant, barriers to communication between participants. 6. Group facilitator: role and style, basic skills and responsibilities, behaviors and facilitator strategies, verbal and nonverbal language, facilitator good and bad practices. 7. Meeting preparation and management strategies and procedures.    

Curricular Unit Teachers

Grading Methods

Exam
  • - Exam - 100.0%
Continuing Evaluation
  • - Individual and/or Group Work - 20.0%
  • - Attendance and Participation - 10.0%
  • - Frequency - 50.0%
  • - Concrete Application of Communication and Group Work - 20.0%

Internship(s)

NAO

Bibliography

Burlá, C. & Py, L. (2005). Peculiaridades da comunicação ao fim de vida dos pacientes idosos, Bioética, Vol.13, nº2, pp.97-106.

Dimas, I., Alves, M., Lourenço, P. & Robalo, M. (2016) Equipas de Trabalho – Instrumentos de avaliação, Lisboa: Ed. Sílabo, Lda.

Fachada, M. O. (2018) Psicologia das Relações Interpessoais, Lisboa: Ed. Sílabo, Lda.

Pereira, F. (2012). Teoria e Prática da Gerontologia. Um guia para cuidadores de idosos, Viseu: Psicoba.

Pereira, F. & Caria, T. (2014) Saberes profissionais e trabalho profissional do Gerontólogo, INFAD Revista de Psicologia, Nº2 – Vol.1, pp.81-90

Sacavém, A., Wezowski, K. & Wezowski, P. (2014). A linguagem corporal revela o que as palavras escondem, Barreiro: Top Books.

Santos, F. (1998). Comunicar, Entrevistar, Conduzir Reuniões. Lisboa: IEFP.