Learning Results
Learn to know skills:
1) develop personal skills in internal audiences’ interaction
2) integrate the interpersonal communication in the work quality in interdisciplinary teams.
3) understand the correct application of interpersonal communication techniques
Know-how skills
1) apply communication techniques in leading meetings
2) identify communicative needs in the work relationships
3) apply interpersonal communcation techniques
4) apply support techniques to conflicts resolution
Program
1. Importance of effectiveness in Interpersonal Communication in Assistance and Secretarial fields
a. Communication forms and communication structures
b. Importance of Communication for the interpersonal relations and the effects in Secretarial practices
2. Assistance and its integration in working teams operation
2.1- Individual communication styles and their relation with Secretarial and Assistance practices
a.Challenges of individual work integration in multidisciplinary teams
b.Conflict at work and communication guidelines
2.2-Technical applications of Assistance at the communication level
a.Assistance and support to the organizations leading processes
b.Technical communication in Assistance applied to conflicts solution
3.Problems solution in the organizations through the efficient Communication in the Secretarial and
Assistance fields
a.Analysis and resolution of communication problems
b.Analysis and discussion of cases in Assistance at the level of Communication
Internship(s)
SIM
Bibliography
Anderson, J. (1996). Communication Theory: Epistemological Foundations. Nova Iorque: The Guilford Press
Berlo, D. (1999). O processo da comunicação: introdução à teoria e à prática. São Paulo: Martins Fontes.
Pina e Cunha, M., Rego, A., Campos e Cunha, R., & Cabral-Cardoso, C. (2004). Manual de Comportamento
NCE/11/00236 — Apresentação do pedido – Novo ciclo de estudos Page 86 of 114
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Organizacional e Gestão. Lisboa: RH Editora
Estanqueiro, A. (2005). Saber lidar com as pessoas (11.º ed.) Lisboa: Editorial Presença
Fachada.M.O.(2005) Psicologia das relações interpessoais, 1.º e 2º volume, (7.º ed.) Lisboa: Ed.Rumo
Hersey, P. & Blanchhard, K. (1986). Psicologia para administradores: a teoria e as técnicas da liderança
situacional. São Paulo: Editora Pedagógica e Universitária LTDA