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Auditorias ao Sistema de Gestão da Qualidade

Home / Oferta Formativa / Oliveira do Hospital Management and Technology School / Microcreditation / Micro-credential in Quality Management System Audits

Base Knowledge

NA

Teaching Methodologies

Active participation of trainees in sessions and in completing assignments. 

The trainer will always provide feedback on the work done. 

75% attendance is required to pass.

Learning Results

Learning Objectives: 

Audits – Technical Aspects 

Identify the objectives of audits. 

Identify the phases of an audit. 

Apply the concepts learned to real-world situations. 

Audits – Behavioral Aspects 

Apply the behavioral principles to auditing. 

Understand the different types of behavior at each stage of the audit.

 

Program

Technical Section

1. Concepts and principles

2. NP EN ISO 19011 Standard

3. Responsibilities of stakeholders

4. Fundamental phases of an audit

5. Certification audits – most common methodologies

6. Monitoring the audit program

7. Performance indicators for the audit program

8. Review of the audit program and proposals for improvement

9. Audits of integrated management systems

 

Behavioral Section

1. Interpersonal relationships

2. Audits and communication techniques

3. Meetings in audits – preparation and conducting meetings

4. Transactional leadership

5. Organization and time management

6. Team building

Curricular Unit Teachers

Ana Margarida Januário Cruz

Grading Methods

Avaliação
  • - practical work - 50.0%
  • - written test - 50.0%

Internship(s)

NAO

Bibliography

APCER. (2015). Guia de interpretação da ISO 9001:2015. APCER.

Cunha, M., Rego, A., Cunha, R., & Cardoso, C. (2019). Manual de Comportamento Organizacional e Gestão. (8ª ed.). Editora RH.

Goleman, D. (2012). Trabalhar com Inteligência Emocional. Temas e Debates.

International Organization for Standardization. (2015). ISO 9000:2015 — Quality management systems — Fundamentals and vocabulary. ISO.

International Organization for Standardization. (2015). ISO 9001:2015 — Quality management systems — Requirements. ISO.

International Organization for Standardization. (2018). ISO 19011:2018 — Guidelines for auditing management systems. ISO.

Moreira, Paulo (2018). Manual de Treino avançado: Inteligência Emocional. Idioteque.

Portal ISO 9001. (n.d.). Qual a diferença entre auditoria interna e auditoria externa? https://faq-iso9001.portaliso.com/qual-a-diferenca-entre-auditoria-interna-e-auditoria-externa/

Qualyteam. (n.d.). Auditoria interna da qualidade. https://qualyteam.com/pb/blog/auditoria-interna-da-qualidade/

Qualyteam. (n.d.). Como identificar uma não conformidade. https://qualyteam.com/pb/blog/como-identificar-uma-nao-conformidade/

Qualyteam. (n.d.). Relatório de auditoria: Como elaborar. https://qualyteam.com/pb/blog/relatorio-de-auditoria/

Rocha, A., Miguel, A., Röhrich, O. (2025). Gestão Emocional de Equipas – Liderança, inteligência emocional, motivação, gestão da mudança, comunicação, gestão do stress. Pactor.

SGS. (2019, novembro). Auditoria interna e externa. https://www.sgs.com/pt-br/noticias/2019/11/auditoria-interna-e-externa

SGS. (2022, abril). Os 7 princípios de auditoria da ISO 19011. https://www.sgs.com/pt-pt/noticias/2022/04/os-7-principios-de-auditoria-da-iso-19011

Universidade do Minho. (n.d.). Auditoria da qualidade: Enquadramento conceptual [Documento PDF]. https://repositorium.uminho.pt/server/api/core/bitstreams/39f89650-3258-402f-b7fa-48b31f092ab9/content