Tourism Business Management

Base Knowledge

Non applicable

Teaching Methodologies

This course lecture methodology is a combination of the active method and the discovery method. As a result, classes will be theoretical and theoretical-practical to encourage an active and participating role for students and motivate their interaction in the classroom, allowing knowledge acquisition and dynamic development of capabilities and skills.

Learning Results

1. Promote in depth awareness about the evolution of hospitality business, supporting students with its strategic importance in the context of natural heritage and ecotourism;

2. Provide students with the necessary theoretical information to understand the structure and functional organization of a tourist unit, namely the interconnection of various operational areas;

3. Provide the practical tools that allow students to identify the operating cycle and operating principles of the departments of accommodation and F&B and apply the management processes of the control system.

Program

1. Tourism units as tourism products of regional development: Worldwide hospitality trends with local application; Types of tourist units in Portugal; Rural Tourism units (TER) and experiences tourism; Legal framework for tourist units in Portugal

2. Strategic management of tourism units within the scope of natural heritage and ecotourism: The qualification of nature tourism for tourist units; Hotel business definition and development of thematic packages

3. Models of departmental management and control in tourist units. Structural and functional organization; Housing management; F&B Management

Grading Methods

Exam
  • - Written test - 100.0%
Continuous evaluation
  • - Written report (25%) with oral presentation (10%) - 35.0%
  • - Written tests - 50.0%
  • - Class exercises - 15.0%

Internship(s)

NAO

Bibliography

Campos P 2010 Manual de Técnicas de Operações Turísticas e Hoteleiras. Vol I. Turismo de Portugal IP

Gonçalves M 2013 Aprovisionamento, Logística e Stocks. DRNorte. IEFP

Huefner R 2011 Revenue Management: a Path to Increased Profits. New York, Business Expert Press (ebook)

Lisboa JV & Gomes CF 2008 Gestão de Operações (Cap V). Vida Económica

Li H, Ye Q & Law R 2014 Determinants of Customer Satisfaction in the Hotel Industry. APJTR 18:784-802

Marques A 2013 Manual de Hotelaria. Ed Civilização

Martín Rojo I 2009 Dirección y Gestión de empresas del sector turístico. Ed Pirámide

Ojugo C 2006 Control de Costes en Restaración. Thomson Ed

Quintas M 2006 Organização e gestão hoteleira: Organização e gestão dos empreendimentos turísticos. Euro-Tom Lda

Rodrigues C 2012 Gestão Hoteleira, LIDEL

Vieira AL; Costa C; Castro LM 2004 Fidelização Lucrativa de Clientes: Uma Perspectiva Relacional da Gestão Hoteleira. RPM 16:45-53

Xiang Z et al 2015 Int J Hospitality Management 44:120-130