The PUC Student Ombudsman Office is an independent body, appointed by the General Council, whose role is to defend and promote the rights and interests of students. In addition to assessing complaints from students about pedagogical and administrative matters, it also oversees other aspects of academic life and social action, with a view to their academic success.
It is in their Organic Teaching Unit (UOE) that students will find the most recommended and immediate means to resolve most problematic situations: teachers, course coordinators, managers of the UO management body, student associations and others. However, in situations where it is not possible to find a solution and in cases of delicate mediation, the student should contact the Ombudsman Office.
The involvement of students in the PUC community is a preponderant factor for the development of their own capabilities and skills and crucial for the growth of the institution. The Student Ombudsman Office has a fundamental role in collaborating with students and their representative structures.
Student Ombudsman
Professor Joana Fernandes
Contacts
Ombudsman Service of the Polytechnic University of Coimbra
R. da Misericórdia | Lagar dos Cortiços | S. Martinho do Bispo | 3045 – 093 Coimbra
Tel.: +351 239 802 350
Telm.: +351 966 959 151
E-mail: provedoria@ipc.pt
Office hours: by appointment
Regulation of the Student Ombudsman Office
Submit a complaint
Students may submit complaints, individually or collectively, related to pedagogical issues, or to actions or omissions by UOE and PUC departments or services. Students may also submit suggestions for improvement. The Ombudsman and those involved in the analysis of the case are subject to a confidentiality agreement.