Base Knowledge
Non applicable
Teaching Methodologies
Theoretical-practical classes; oral and written practical assignments
Learning Results
1. To develop oral and written comprehension and expression skills
2. To understand procedures for the recording and processing of information obtained through printed and online material
3. To understand the role of communication as a quality instrument in the development of social skills of interpersonal relationships.
Program
1. Oral and written comprehension and expression: Oral and written communication features: similarities and differences; The most common errors (spelling, concordance, regency and morphological and syntactic construction); Adjustment of discourse to the communication situations; Cohesion and textual coherence
2. Processing information obtained through printed and online materials: Abstracts and keywords; Scientific reports structure; Citations and references to the sources; Bibliographies according to national and international standards
3. Communication in interpersonal relationships: Requirements for effective communication: identifying obstacles to communication; basic principles of face-to-face communication; non-verbal communication; enhancing attitudes; Techniques of oral and written communication in the service to the public; Different styles of communication and interpersonal behaviors; Teamwork; Conflict management
Grading Methods
- - Teste escrito - 60.0%
- - Apresentação oral - 40.0%
- - Written test - 40.0%
- - Report - 30.0%
- - Oral presentation - 30.0%
Internship(s)
NAO
Bibliography
CUNHA, P. MOREIRA, M. SILVA, P. (2003). Estilos de gestão de conflitos: uma contribuição para a práticaconstrutiva de resolução de conflitos. Recursos Humanos Magazine. novembro/dezembro, nº29, p. 42-52.
PINTO, A (1991). A Dinâmica do Relacionamento Interpessoal. Lisboa: IEFP.
GIBBONS, B. (2007). Comunicar com êxito. Porto: Porto Editora
INSTITUTO PORTUGUÊS DA QUALIDADE (2001).N P 405-1.1994, Informação e documentação -Referências bibliográficas:documentos impressos e NP 405-4.2002. Informação e documentação -Referências bibliográficas:documentos eletrónicos.
ESTRELA, E.; SOARES, M.A.; LEITÃO, M.J. (2004). Saber escrever, saber falar. Lisboa: Publicações Dom Quixote
GOMES, F.A. (2008). O acordo ortográfico. Porto:Porto Editora.
KOCH, I.V. TRAVAGLIA, L. C. (2002). A coerência textual. São Paulo: Editora Contexto.
KOCH, I.V. (2001). A coesão textual. 15th. São Paulo: Editora Contexto.