Base Knowledge
quality control
Teaching Methodologies
Lectures, exercices, team work, audit simulation.
Learning Results
In this curricular unit students will acquire knowledge on the most usual methods and techniques of quality
management and will understand de basis of this management philosophy.
Understand the ISO 9000 standards family
Understand and use the ISO 19011 standard
Program
1. Fundamental concepts: Quality, Quality control, Quality assurance ant Total Quality Management
2. Some views on quality; Deming, Crosby and Juran
3. Quality management systems: Study of the ISO 9000 family of standards
4. Quality audit
5. Quality evaluation: Quality costs
6. Quality Improvement: Quality improvement projects, Quality improvement methodologies and techniques
Curricular Unit Teachers
Joao Freire de NoronhaInternship(s)
NAO
Bibliography
Quality Standards ISO 9000, 9001 e 19011
Pereira da Cruz C., 2009. Balanced Scorecard – Concentrar uma organização no que é essencial. Grupo editorial Vida Económica. Ramos Pires A., 2004. Qualidade – Sistemas de Gestão da Qualidade. 3ª Edição. Edições Sílabo.
Fey R. , Gogue J.M., 1989. Princípios da Gestão da Qualidade. Fundação Calouste Gulbenkian.
Dale B., Cooper C., 1995. Qualidade Total e Recursos Humanos. Editorial Presença. Norma ISO 9004