Secretarial and Assistance Practices I

• CB1. General concepts for using the main Microsoft Office tools (Course: Information Systems).

• LM1. An expository and interactive approach, involving text analysis and practical exercises.
• LM2. Case-based learning, involving the analysis of real-life situations involving communication and oral and written expression.

Learning Outcomes (LO):

• LO1. Understand secretarial and advisory activities in the context of the strategic functioning of organizations.
• LO2. Understand the importance of quality standards for organizational innovation.
• LO3. Understand, manage, and evaluate best practices in secretarial work.
• LO4. Be able to align advisory practices with organizational objectives.
• LO5. Apply practices for organizing work processes.
• LO6. Apply communication techniques within organizations.
• LO7. Advise and counsel management regarding information needs.

Competencies to be Developed (CD):

• CD1. Reflective and executive capacity regarding secretarial and advisory practices.
• CD2. Ability to execute processes related to innovation within organizations.
• CD3. Ability to advise management on the continuous improvement of organizational practices and processes.
• CD4. Ability to communicate clearly and assertively with all members of an organization.

Management Consulting and Organizational Development

• 1.1. Importance of consulting and the development of organizational objectives.
• 1.2. Relevant management consulting practices for organizational development.

2. Organizational Communication and Consulting Practices

• 2.1. Analysis of communication needs.
• 2.2. Internal Communication and Consulting.
• 2.3. Quality and Internal Auditing.

3. Applied Practices

• 3.1. Drafting a report identifying strategic information needs.
• 3.2. Drafting a quality report and identifying opportunities for improvement.

1. Periodic Assessment 1:

• 1.1 Closed-book written exam (60%) to be administered in class on a date to be determined; this is a mandatory assessment component with a minimum grade of 8.
• 1.2 Practical assignment (40%): a group of 3 students will present and defend their work orally in class on a date to be determined; the assignment must be submitted via NONIO by a date to be determined; this is a mandatory assessment component with a minimum grade of 8.

The final grade will be calculated as the average of the two established assessment components and may vary among the members of the
work group. Interaction and collaboration among the members of each group are essential for shared success. Determination and adherence to deadlines are indispensable for achieving the objectives.

Final grade: Written exam 60% + Practical assignment * 40%

2. Periodic Assessment 2:

• 2.1 Closed-book written exam (70%) to be held on a date specified in the Academic Calendar for the regular semester. Mandatory assessment component with a minimum grade of 8.
  2.2 Individual practical assignment (30%), with an oral presentation and defense on the same date as the written exam described in the previous point. Submission via NONIO must be made at least 48 hours before the scheduled date. This is a mandatory assessment component with a minimum grade of 8.

The final grade will be calculated as the average of the two established assessment components.

Final grade: Written exam * 70% + Practical assignment * 30%

3. Assessment by Exam:

This consists of a written exam without reference materials (100%). Students may take the final exam during the make-up exam period if:

a) They took the exam during the regular exam period and did not pass;

b) They did not take the exam during the regular exam period;

c) Did not meet the required attendance percentage;

d) Wishes to take exams to improve a grade obtained in previous assessment periods.

Notes:

1. Choosing the periodic assessment option requires attendance at 60% of the classes taught, with excused absences counted toward the attendance requirement. Failure to meet the mandatory attendance requirement automatically results in assessment during the make-up exam period.
2. Students with working-student status may justify their absences by submitting a statement from their employer indicating their work schedule. In this case, the instructor will work with the student to find a way to make up for the failure to meet the minimum attendance requirement.
3. In the event of a well-founded suspicion of fraud detected during the exam grading phase, the student will be summoned to take an oral exam to verify the knowledge and skills demonstrated in the written exams. The oral exam will be conducted by a panel consisting of the course instructor and two other instructors from the same field. If the student fails to demonstrate the knowledge and skills shown in the written exam, that exam will be invalidated.

NAO