Base Knowledge
General concepts for using the main Microsoft Office tools.
Teaching Methodologies
As this is a theoretical-practical course, regular attendance and active, critical participation by students will be strongly encouraged during classes.
There will be lectures given by the instructor, alternating with text analysis and practical exercises.
Real-life situations involving oral and written communication and expression will be analyzed.
The course will be taught in Portuguese.
Learning Results
This course will develop professional skills with strong practical application. It aims to stimulate reflective and practical skills in secretarial and advisory practices, processes inherent to innovation in organizations, as well as advising management on the introduction of continuous improvements in work practices.
Knowledge skills
1) Understand secretarial and advisory activities in the context of the strategic functioning of organizations;
2) Understand the importance of quality standards for organizational innovation;
3) Understand, manage, and evaluate good secretarial practices.
Know-how skills
1) Know how to articulate advisory practices with organizational objectives;
2) Apply work process organization practices;
3) Apply communication techniques in organizations;
4) Advise and counsel management on information needs.
Program
1. Management Consulting and Organizational Development
a) Importance of consulting and the development of organizational objectives;
b) Relevant management consulting practices for organizational development.
2. Organizational Communication and Consulting Practices
2.1. Analysis of communication needs
a) Public Relations and the role of Institutional Communication;
b) Techniques to support the identification of strategic audiences in organizations.
2.2. Internal Communication and Consulting
a) Internal Communication, strategic axes and guidelines;
b) Development of Internal Communication and support from Consulting.
2.3. Quality and Internal Auditing
a) Quality Performance Standards in Organizations;
b) Continuous Improvement and Quality.
3. Applied Practices
a) Drafting a report identifying strategic information needs;
b) Drafting a quality report and identifying opportunities for improvement.
Curricular Unit Teachers
Ana Isabel da Costa Natividade RodriguesInternship(s)
NAO
Bibliography
Main Bibliography
Pina e Cunha, M., Rego, A., Campos e Cunha, R., & Cabral-Cardoso, C. (2004). Manual de comportamento organizacional e gestão. RH Editora.
Complementary bibliography
Beckhard, R. (1969). Organization development: Strategies and models. Addison-Wesley.
Davidow, W. H., & Malone, M. S. (1992). The virtual corporation: Structuring and revitalizing the corporation for the 21st century. HarperBusiness.
Détrié, P., & Broyez, C. (2001). La communication interne au service du management. Éditions Liaisons.
Lawler, E. E., Nadler, D. A., & Cammann, C. (Eds.). (1980). Organizational assessment. John Wiley &; Sons.
Lopes, A., & Capricho, L. (2002). Manual de gestão da qualidade. Sílabo.
Rocha, J. (2006). Gestão da qualidade. Escolar Editora.
Smith, L., & Mounter, P. (2005). Effective internal communication. Kogan Page.
Schein, E. H. (1999). Process consultation revisited: Building the helping relationship. Addison Wesley.