Consumer Law

The teaching methodologies of this subject combine theoretical and practical approaches, based on student-centered pedagogical
strategies, with a focus on the development of cognitive, analytical and applied skills. Classes will adopt a theoretical-practical approach
based on:
The student must acquire skills in analyzing the topics covered in the CU, in written and oral communication. To this end, the following
methodologies (ME) will be used:
1. Expository, for the presentation of theoretical frameworks of reference in the areas highlighted in the syllabus.
2. Participatory, with analysis and resolution of cases, using computer applications (Mentimeter, Limesurvey)
3. Self-study, related to the student’s autonomous work in preparing the themes of the curricular unit.
The pedagogical approach combines face-to-face teaching (theoretical-practical) and interactive strategies to ensure the acquisition and
application of the proposed knowledge. These methods unfold into three main dimensions:
In-person Teaching (Theoretical-Practical): Exposition and debate of program contents; Carrying out practical work, such as case analysis,
to encourage the practical and collaborative application of knowledge; Use of interactive digital resources to enrich the understanding of the
topics covered; Promotion of collaborative learning, through group work, debates and classroom presentations.
Tutorial Guidance: Individual and small group support to answer questions; Guidance for managing independent studies and preparing
assessment activities; Continuous feedback to identify difficulties and guide the learning process, ensuring that the proposed objectives are
achieved.
Autonomous Learning: Study guided by the recommended bibliography and analysis of complementary resources/materials (specialized
digital resources); Resolution of practical cases through the application of legal provisions; Integration of collaborative learning, promoting
teamwork.

This is a curricular unit (CU) designed to provide students with core information about consumer rights.
In this new legal domain, the CU program aims to provide students with a broad and consistent perspective that allows them to:
OA1-Know the legal framework of consumer rights;
OA2-Guarantee consumer rights in a global and competitive market;
OA3-Identify instruments for resolving consumer conflicts.

I – GENERAL FRAMEWORK OF CONSUMER LAW
II – CONSUMER CONCEPT
III – CONSUMER CONTRACTS
IV – GENERAL CONTRACTUAL CLAUSES
1. Concept and characteristics
2. Formation of the contract
3. Content of the contract
4. Procedural mechanisms
V – SALE OF CONSUMER GOODS AND GUARANTEES
1. Legal framework
2. Legal presumptions of conformity of the good
3. Consumer rights
4. Warranty periods
5. Producer responsibility
6. Voluntary guarantees
VI – CONTRACTS CELEBRATED AT A DISTANCE AND OUTSIDE A COMMERCIAL ESTABLISHMENT
1. Legal framework
2. Duty to provide pre-contractual information
3. Right to repent
4. Execution of contracts
5. Linked sales
VII – ESSENTIAL PUBLIC SERVICES
1. Legal framework
2. Suspension of service
3. Minimum consumption
4. Invoicing
5. Prescription and expiry
VIII – RESOLUTION OF CONSUMER DISPUTES
1. Means of conflict resolution
2. Consumer Dispute Arbitration Centers

NAO