Communication, Negotiation and Conflict Management

Not applicable.

1.Theoretical-practical teaching:
1.1 Presentation of theoretical concepts
1.2 Use of examples
1.3 Case studies/simulations
1.4 Group work

Note: Use of interactive learning platforms/tools to enhance classroom engagement

The course of Communication, Negotiation, and Conflict Management aims to develop students’ ability to communicate effectively, to engage in mutually beneficial negotiations, and to manage conflicts constructively. These skills are essential for aligning interests, fostering a healthy organizational environment, and ensuring effective people management.

Objetives:

O1. To develop the ability to interconnect the concepts of communication, negotiation, and conflict within an organizational context.
O2. To develop the ability to manage effective communication processes in organizational settings.
O3. To develop the skills for constructive conflict management in organizational environments.
O4. To develop the ability to negotiate and act ethically in organizational contexts.

By the end of the course, students should be able to:

To adopt communication styles appropriate to a given situation
To recognize the challenges of language and body language
To understand the importance of active listening and adequate feedback
To apply effective communication techniques in the workplace contexts
To recognize the relationship between communication and conflict
To identify various types of conflict and understand their escalation mechanisms
To identify the factors that may generate conflict
To recognize the obstacles and the necessary skills for conflict management
To develop skills for constructive management of different types of conflict
To adopt different negotiation strategies and techniques suited to specific negotiation goals
To act ethically throughout the negotiation process

0. People Management, Efficiency, Well-being, and the Importance of Social Skills

1. Communication
1.1 Concept and communication profiles
1.2 Communication skills
1.3 Language and body language
1.4 Active Listening and Constructive Feedback
1.5 Communication and conflict

2.Conflict
2.1 Concept of conflict, levels, categories, and contributing factors
2.2 Conflict management versus conflict resolution
2.3 Taxonomies of conflict management styles
2.4 Obstacles and necessary skills for the process

3. Negotiation
3.1 Concept and models of negotiation
3.2 Negotiation processes and psychological approaches
3.3 Types and stages of negotiation
3.4 Negotiation strategies, tactics, and techniques
3.5 Ethics in negotiation

NAO