Human Capital in the Hotel and Tourism Industries

N/A

The teaching/learning methodology aims to facilitate the integration of content by students. The Curricular unit will be developed through expositive and active teaching methods:
a) theoretical sessions (under the responsibility of the teacher);
b) theoretical and practical sessions where the active participation of the student becomes essential for learning to be meaningful, enhancing the critical thinking and skills for an efficient management of human capital. The evaluation will be made by opting for one of the following possibilities:

1- Continuous/periodic assessment:

a) Participation in class and in the completion of group assignments proposed by the lecturer during class sessions: 10%

b) Two works carried out by a pre-established work group:

b1) Preparation of a work to be presented in class by previously assigned groups

b2) A fieldwork assignment involving the study of an organization and an interview with a Director and/or Manager, respecting the previously assigned groups

Combined value of both assignments: 45% (30% +15%)

c) A written test assessing the syllabus content: 45% – Minimum required grade: 7 out of 20

2. Final Exam

The final exam will consist of an individual written test: 100%

As general learning objectives this curricular unit intends to develop comprehension skills about the managing of people as human capital in the process of creating value in organizations. Contextualized in the specificities of the tourism and hotel sectors and the functioning of organizations, it aims to stimulate comprehension skills on the action with people. It also aims to stimulate capacities decision to materialize practices that benefit the creation of organizational value. Regarding the specific goals, this curricular unit intends to develop the know-know skills: to understand the relevance of the strategic management of human capital in creating value in organizations in the tourism and hotel industry sectors; understand the management practices of people. It also aims to develop the know-how skills: develop actions supported by principles of technical expertise in the different practices of personnel management; apply diverse technical skills when managing people

1. – Contexts and strategic challenges for action in People Management (PM)
1.1- PM in the Human Capital perspective
1.2 – Current and strategic challenges for the promotion of well-being and happiness of the PM in Tourism and Hotel sectors
2.-The PM practices and the performance in tourism and hotel sectors
2.1 -Attracting and selecting staff members
2.2 -Methodologies of evaluation in the people selection
3 – The temporary work and outsourcing
3.1 – The attraction and selection of employees in temporary work companies (TWC)
3.2. – The evaluation of employees in TWC
4 – The Performance Assessment (PA)
4.1 – Objectives and methods of PA
4.2- Mistakes and problems of assessment in PA
5 – The Relevance of Internal Communication (IC) in Human Capital Management

Final Exam – 100.0%

Continuous Assessment: 

• Group Work – 45.0%

• Knowledge assessment test – 45.0%

• Presence and Participation – 10.0%

NAO