Gestão da Qualidade

The teaching and learning methodologies of this curricular unit have been designed to promote the acquisition of theoretical, practical, and analytical skills, aligned with a student-centered, active, and integrative pedagogical model. The approach combines lectures, tutorial sessions, practical work, and case studies, ensuring progressive learning that is coherent with the defined objectives.
Lectures are used to introduce fundamental Quality concepts, including its historical evolution, the principles of Quality Management Systems, and their formalization in manuals and procedures. These sessions allow students to build a solid knowledge base, essential for understanding the strategic importance of Quality in organizations.
Tutorial sessions have a more interactive and applied character. During these sessions, students solve practical exercises and analyze case studies, fostering the direct application of concepts learned in real or simulated situations. This method consolidates learning, develops critical thinking, and enhances problem-solving skills.
Collaborative tutorials are structured to develop specific competencies in standards analysis, construction of Quality management procedures, and comparison of different Quality philosophies. In these sessions, students work in groups, promoting knowledge sharing, discussion of alternatives, and reflection on best practices. The collaborative methodology encourages the development of transversal skills, such as communication, teamwork, analytical ability, and decision-making.
Furthermore, the unit includes guided practical activities, such as the application of Quality control tools-including control charts, acceptance plans, and the “Magnificent Seven”-as well as Measurement System Analysis. These activities allow students to evaluate real or simulated data, interpret results, and propose improvements, ensuring the integration of theory and practice.
Alignment with the active, student-centered pedagogical model is further reinforced by the promotion of reflective learning, encouraging students to critically analyze processes and propose evidence-based solutions, fostering autonomy and strategic thinking. The use of digital resources, databases, standards, and Quality manuals complements learning, supporting the development of technical and analytical skills applicable in real organizational contexts.
Thus, the methodologies combine theoretical exposition, applied practice, collaborative work, and critical reflection, ensuring that students develop robust competencies to implement, manage, and evaluate Quality Management Systems in an integrated and strategic manner.

This curricular unit aims to provide students with fundamental knowledge of the principles and tools required to implement a Quality Management System oriented toward continuous improvement and innovation. Students are expected to understand the historical and strategic relevance of the concept of Quality and its role in business development. The learning outcomes include: familiarity with the structure and purpose of a Quality Manual; the ability to develop and document procedures to be integrated into such manuals; the interpretation and application of Quality tools, with particular emphasis on statistical tools; the design of control instruments such as control charts and acceptance plans; and the competence to assess measurement system capability. This unit addresses the educational needs of the study cycle, promoting technical and analytical skills applicable in organizational contexts.

1. Introduction to Quality Assurance
2. Formalization of the Quality System
3. Integration of the Quality Function in Management
4. Product Acceptance Based on Sampling Plans
5. Quality Tools:
– Control Charts
– The “Magnificent Seven” as Quality Control Tools
– Measurement System Analysis

• - Exam - 100.0%

NAO