Gestão Oficinal no Setor Automóvel

Bases obtained in high school.

Theoretical classes provide a theoretical presentation of each topic.
Theoretical-practical classes complement the theoretical presentation and analyze best practices for workshop management in the automotive sector.

» Develop a layout and functional structure for a business unit in the automotive sector;
» Apply workshop management practices in the automotive sector;
» Establish maintenance plans for a car and vehicle fleets;
» Manage a parts and tool warehouse for a maintenance and repair shop;
» Establish maintenance plans for a car and vehicle fleets;
» Implement quality indicators and audit requirements;
» Understand and implement new organizational policies.

SHOP LAYOUT AND FUNCTIONAL STRUCTURE
Perfect workshop layout; Organic and functional structure: Organizational chart; Productivity ratios: recommended values; Professional charts.
WORKSHOP WORK PLANNING AND ORGANIZATION
Work processes and methods; Workstation organization; Use of manuals and technical documentation; Parts identification in the TECDOC catalog; Worksheets recording execution times and equipment usage times; Planning methods: Gantt charts, PERT charts, and CPM charts.
WORKSHOP PRODUCTION SCHEDULE
Work preparation; Daily and weekly operations schedule; Equipment and labor load charts; Simplified work time management; Hourly labor costs; Temporary workers.
REPAIR BUDGETING
Estimator skills; Computer systems; Repair budget estimate; Repair orders.
REPAIR CONTROL
Repair process control; Repair of damaged vehicles; Operation of the insurance company’s vehicle repair process.
AFTER-SALES AND WARRANTIES
Basic automotive warranty process; Preparation, control, and monitoring of warranties; Procedures, legal aspects, and civil liability of automotive maintenance.
MATERIAL CODING STANDARD
Material management requirements. Material coding standard. Material consumption.
WAREHOUSE MANAGEMENT
Warehouse management functions. Physical arrangement. Physical receipt of materials. Warehouse entries. Warehouse exits. Selection of warehouse items and definition of quantities.
PROVISIONS
Order process; Contracts; Material procurement; Economic order quantity.
QUALITY AND AUDIT INDICATORS
Development of management indicators. Audits, official inspections, and certificates.
NEW ORGANIZATIONAL POLICIES
5S. PDCA Cycle (Plan, Do, Check, Act). 6 Sigma (Process Improvement and Defect Elimination). A3 Method (Questionnaire for Problem Solving). GUT Matrix (Severity, Urgency, Trend). Ishikawa Diagram (Cause-Effect Diagram). Brainstorming. SWOT Analysis.

NAO