Organization, Management and Quality

General knowledge of access to higher education;
MS-Excel as  a basic user

Lectures to present the concepts and models of the syllabus, with the support of Powerpoint.
Practical classes in problem solving, assisted work and presentation / discussion of research work.

Identify the processes that underlie the organization and management of companies, as well as learn to define, describe, analyse, compare and identify the main concepts, theories and practical tools of business management and all business functions.

Understand the functional areas of accounting, financial management, materials management, sales and marketing and strategic management as an integrating area.

Carry out internal management of consumables used in the production process (stock management).

Know and understand the concepts, theories and practical tools used in marketing.

Identify threats and opportunities from the company’s external environment, detect strengths and weaknesses in the internal environment and formulate strategies.

Control and apply quality assessment tools, using technological, statistical and administrative methods.

Module 1-Management of organizations
The company and its environment; Management functions: planning, organization, leadership and control. Information management and accounting: general accounting and management accounting; Marketing and strategy: the global market and its players; consumer behavior and attitudes, segmentation segmentation; marketing-mix; fundamental stages and phases in drawing up a marketing plan; Financial management: objectives, Financial management: objectives, strategy and methods of financial analysis: balance sheet, income statement and cash flow statement. Profitability and financial Strategic management: positioning the company in relation to its environment, analysis and diagnosis, assessment of the company’s competitive position and strategies. competitive position and strategies.

Module 2-Production organization and quality management
Planning and management of production processes; Task design and work measurement; Procurement and stock management: material requirements planning systems (MRP). systems (MRP). Just-in-time production systems; Production scheduling: scheduling charts and graphs. charts. Priority decision rules. Priority and capacity control; Project management: project phases, planning and its graphical graphical representation, types of relationships between tasks, project execution and control.
Framework: Evolution of the concept of quality, the “Quality Function”; Standardization of “Quality Management”: the 8 principles of quality management, the the ISO 9000 series of quality management standards, the certification process, and analysis of the requirements of the ISO 9001:2015 standard; Metrology and control; Audits – 1st, 2nd and 3rd party audits; Technical and financial quality indicators: Data collection and accounting of costs and benefits, costs of non-quality.

• All students must ensure that their mailbox is operational, is read daily and has enough space to receive regular mail in order to maintain a reliable communication channel with the lecturer. Missed deadlines and other elements communicated by email may result in failing the course.
• The assessment methodology referred to by the School as M1 will be adopted for this Curricular Unit (CU). As explained in an email from the Vice-President of ISEC (2021/11/19; 18:07), in this methodology the assessment is done through continuous and/or periodic assessment, and ends before the exam season, with no subsequent assessment/exam.
• Students who have a special status, duly recognized by the Academic Services, which makes it impossible for them to attend classes on a regular, formally justified basis, must communicate this fact in a duly documented manner by the regent as soon as possible so that alternative assessment times can be scheduled, reconcilable with impediments justified by the student's status. It is also the responsibility of these students to follow the curricular unit from the beginning of the semester and maintain regular contact with the lecturer by email and on Nónio.
• Students who attended the previous edition without a pass but who attended the minimum number of classes required (75% or more of classes, including justified absences) should proceed as described above for students who are under a special status that makes it impossible for them to attend the course regularly.
• Any student who is unable to attend an assessment on time, with a justification validated by the course coordinator, must notify the course leader by email as soon as possible so that an alternative assessment date can be found.
• The final grade of the Curricular Unit (UC) results from the combination, with equal weight, of the evaluation of the two modules, which requires a minimum grade of 8 (out of 20) in each module.
• Each module results from the weighting of the classification obtained in the written evaluation (average of written tests during the semester or a single written test during evaluation by exam) and an individual or group practical work, with a weighting of 60% and 40% respectively.
• Students not required to attend may opt for an assessment only with written evaluation. In this case, the
• Students who are not required to attend may opt for an assessment with only two written tests (one for each of the modules), to be carried out exclusively during evaluation periods by exam.

NAO