Quality Management

N. A.

The teaching methodologies are designed to give the targeted skills, using expository and demonstrative methods to solve practical problems, case studies and the use of electronic means.

Teaching is very devoted to the development of skills, demanding of the student substantial additional work and proactive out of contact hours.

• The Quality Management covers topics of quality assessment, implementation and control, and quality improvement that support problem solving, efficiency and effectiveness, and decision-making support. Also addresses quality management systems, their establishment, application, implementation and their contribution to increasing customer satisfaction and other parts used. It is intended that students are able to:

• Improve the performance of their organizations;

• Structure a quality management system;

• Implement quality practices and tools;

• Develop continuous process improvement practices.

1. Quality Management: Quality Concepts and Principles, are for Total Quality, Quality Control, Sampling Control, Quality Improvement Tools, Portuguese Quality System, Certification

2. The Portuguese Quality System

3. Introduction to Quality Cost Calculation

4. Introduction to Quality Management and ISO 9000: 2000 Series Standards

5. Stages of implementation of a Quality Management System

Approval in this curricular unit requires a grade equal to or greater than 7.50 in all elements of assessment and final classification (CF) of at least 9.50 values, considering the scale from 0 to 20 values, valid for all periods of assessment and may be obtained by two processes:

1. Periodic assessment: a CF= 0.20 x written test 1 + 0.20 x written test 2 + 0.30 x work + 0.30 x presentation of the work

2. Exam evaluation: CF = 0.40 x written test + 0.30 x work + 0.30 x presentation of work

All students enrolled in the course are considered to be admitted to the periodic assessment regime.

Omissive cases and doubts about interpretation will be resolved in accordance with the Regulation of Attendance, Assessment and New Year, of the School of Technology and Management of Oliveira do Hospital.

NAO