Auditorias ao Sistema de Gestão da Qualidade

NA

Active participation of trainees in sessions and in completing assignments. 

The trainer will always provide feedback on the work done. 

75% attendance is required to pass.

Learning Objectives: 

Audits – Technical Aspects 

Identify the objectives of audits. 

Identify the phases of an audit. 

Apply the concepts learned to real-world situations. 

Audits – Behavioral Aspects 

Apply the behavioral principles to auditing. 

Understand the different types of behavior at each stage of the audit.

Technical Section

1. Concepts and principles

2. NP EN ISO 19011 Standard

3. Responsibilities of stakeholders

4. Fundamental phases of an audit

5. Certification audits – most common methodologies

6. Monitoring the audit program

7. Performance indicators for the audit program

8. Review of the audit program and proposals for improvement

9. Audits of integrated management systems

Behavioral Section

1. Interpersonal relationships

2. Audits and communication techniques

3. Meetings in audits – preparation and conducting meetings

4. Transactional leadership

5. Organization and time management

6. Team building

• - written test - 50.0%
• - practical work - 50.0%

NAO