Teaching Methodologies
Participative lectures, class room exercices, audit simulation, team assignement
Evaluation: Midterm examinations, evaluation of team assignment.
Learning Results
In this curricular unit students will acquire knowledge on the most usual methods and techniques of quality
management and will understand de basis of this management philosophy.
Understand the ISO 9000 standards family
Understand and use the ISO 19011 standard
Program
1. Fundamental concepts: Quality, quality control, Quality assurance, Total quality management
2. Views on quality Deming, Crosby and Juran
3. Quality Management Systems: The ISO 9000 family
4. Quality audits
5. Quality costs
6. Quality improvement: Quality improvement projects? methodologies and techniques for quality improvement
Internship(s)
NAO
Bibliography
Ramos Pires, A., 2004. Qualidade – Sistemas de Gestão da Qualidade. 3ª Edição. Edições Sílabo, Lisboa.
Robert Fey and Jean Marie Gogue, 1989. Princípios da Gestão da Qualidade, Fundação Calouste Gulbenkian,
Lisboa
Dale, B e Cooper, C., 1995. “Qualidade Total e Recursos Humanos”, Editorial Presença
Normas ISO 9000, 9001 e 9004
Norma ISO 19011