Learning Results
This curricular unit will develop professional acting skills with strong practical application. It aims at
stimulating the reflexive and acting skills on secretarial and assistance practices, of the processes involved in
the organizations innovation, as well as assisting the direction in the introduction of continuous improvements
in working practices.
Learn to know skills
1) understand secretarial and assistance activities in the context of the organizations strategic operation
2) understand the importance of the Quality regulations for the organizations innovation
3) understand, manage and evaluate secretarial good practices
Know-how skills
1) know how to articulate assistance practices with organizational aims
2) apply work processes organization practices
3) apply communication techniques in the organizations
4) assist and advise the direction about the information needs
Program
1. Management assistance and the Organizational Development
a. Assistance importance and the organizations objectives development
b. Management Assistance relevant practices for the organizations development
2. Organizational Communication and the Assistance practices
2.1. Communication needs analysis
a. Public Relations and the Institutional Communication acting
b. Support techniques to identify the organizations strategic public
2.2. Internal communication and Assistance
a. Internal communication, the axes and the strategic guidelines
b. Internal Communication development and the Assistance support
2.3. The Quality and the internal Auditing
a. Quality acting regulations in the organization
b. Continuous improvement and the Quality
3. Applied practices
a. Report writing on strategic information needs identification
b. Quality report writing and the improvement opportunities identification
Internship(s)
NAO
Bibliography
Beckhard, R. (1969). Organization Development Strategies and Models, Addison – Wesley, Reading, MA
Davidow, W. & Malone, M. (1992) The Virtual Organization: Structuring and Revitalizing the Corporation of the
21st Century . New York: Harper Business.
Détrie Ph. e Broyez Catherine (2001). La communication interne au service du management. Paris : Liaisons
Lawler,E. Nadler,D.&Camman,C.(eds)(1980) OrganizationalAssessment. NewYork:John Wiley& Sons, Ltd.
LOPES, A., CAPRICHO, L. (2002). Manual de Gestão da Qualidade. Editora Sílabo, Lisboa
Pina e Cunha, M., Rego, A., Campos e Cunha, R., & Cabral-Cardoso, C. (2004). Manual de Comportamento
Organizacional e Gestão (pp.16-38). Lisboa: RH Editora
ROCHA, J. (2006). Gestão da Qualidade. Escolar Editora, Lisboa
Smith L. e Mounter P. (2005). Effective Internal Communication. London: Kogan Page
Schein, H. (1999). Process Consultation Revisited: Building the Helping Relationship. Addison – Wesley,
Reading