Learning Results
To develop the searching, organization and communication management skills;
To promote the capacity to speak in public having in mind the situation and context (with previous preparation
or not);
To plan strategies to provide information, both in a oral and written context;
To write, suiting the form to the given contents and to the respective listeners.
Program
The structure of some fulcral documents to a secretarial direction and administrative professional:
Forms of correspondence:
1.The memo;
2.The circular;
3.The telegram;
5.The fax;
6.The e-mail.
Commercial correspondence:
1.Enquiries;
2.Replies to enquiries;
3.Orders;
4.Payments;
5.Complaints;
6.Replies to complaints.
Internship(s)
NAO
Bibliography
ASHLEY, A. (1992) A Handbook of Commercial Correspondence. Oxford, Oxford University Press.
RODRIGUES, Adriano Duarte (1990) Estratégias da Comunicação. QuestãoComunicacional e Formas de
Sociabilidade. Lisboa, Ed. Presença (3.ª ed.: 2001).
—- (1999) As Técnicas da Comunicação e da Informação. Lisboa, Ed. Presença.
WILSON, James, Maria Teresa Salgado Lameiras e Raquel Maria Correia Cardoso (2004) Manual de
Correspondência: Inglês-Português. Coimbra, Almedina.