Quality Management

Expository and active involvement of students in the construction of solutions to proposed problems. The student can be approved in accordance with the following criteria:
criterion 1 – Continuous evaluation of the individual obtained from:
a)   Classification of individual contributions throughout the school year, with a weighting of 40%.
b)   Classification of the presentation and discussion of a finalwork, with a weighting of 60%.
criterion 2- Final exam in the form of written test. The examination will consist of a theoretical and a practical- theoretical component with a weigh of 50% each (10 values).
criterion 3 – Students who have opted for continuous assessment, but have not secured in the course use for lack of attendance will be admitted to examination under Criterion 2. In this case the final classification result of the presentation and discussion of an individual or in a group, with a weighting of 40% and the grade obtained in that examination with a weighting of 60%

As outcomes, students should be able to:
Recognize the importance of ‘Quality’ in the processes of product manufacture and / or services;
Identify and apply quality management concepts, methodologies and tools;
Identify the phases and contents of implementation of a standardized quality management system; To research, adopt and simulate the application of quality management solutions to specific cases; Apply methodologies of statistical control of the process supported in computer tools;
Interpret quality management data from a process and formulate and report information that will enable it to act on its improvement.

Framework – Concept of quality, “Quality Function.”
Standardization – The 8 principles ISO 9000; The certification process, requirements ISO 9001:2000.
Metrology and control of MMDs – International system of measures, standards, calibration; DMM’s; Assessment of service quality.
Process Control – Introduction to SPC, flow charts, Pareto Diagram, Cause-Effect Diagram, Histogram, sampling techniques, scatter diagram, control charts; AMFE; QCStory.
Audits – Audits 1st, 2nd and 3rd party, planning and conducting; response of the audit report, improvement plan to be adopted.
Technical and financial indicators of quality – Clearance data and accounting of costs and benefits and costs of non-quality; Tableau deBord, BSC (Balanced Scorecard), KPI – Key Performance Indicators; Other technical and financial indicators.

NAO