Development of Human Capital in the Hotel Sector

N/A

The evaluation to the curricular unit will be based on the resolution of practical ones, that will appear in just correspondence with the contents taught in class. It is intended to consist of a very practical evaluation, based on case analysis and resolution.

Evaluation weights by frequency:
4 group application works, followed (and carried out) in class context (25% weighting for each work).

Test weights by examination:
Examination of course

This course intends to develop comprehension skills about the managing of people as human capital in the process of creating value in organizations, with propper contextualization in the specificities of the tourism and hotel sectors. It also aims to stimulate decision making abilities aiming towards the creation of organizational value. Regarding the specific goals, this course intends to develop the know-know skills of understanding the management practices of people, and to develop actions supported by principles of technical expertise in the different practices of personnel management; apply diverse technical skills when managing people.

1 – Structural contexts for Human Capital Management
1.1 – Human Capital Management and the specificities of the Hotel Business Industry
2 – The HRM practices
2.1 – Attracting and Selecting workers
2.1.1 – Worker’s attraction strategies
2.2 – Selection methods
2.2.1 – The attraction and selection methods
2.3 – Temporary employment and the hotel business industry
2.3.1 ‐ Applicants’ recruitment in the Hotel business industry
2.3.2 – Evaluating temporary employment
2.4 – Performance appraisal
2.4.1 – The diversity of methods and the performance appraisal problems
2.5 – Trainning practices
2.5.1 – The HRM strategy and the trainning strategy
2.5.2 ‐Trainning strategy and the needs of qualification in the Hotel Business Industry
2.6 – Internal communication in the hotel business industry
2.6.1 – Acting in Internal Communication

• - Exam - 100.0%

• - Individual and/or Group Work - 100.0%

NAO

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– Cunha, M., Rego, A., Cunha, R., Cabral-Cardoso, C., Marques, C. & Gomes, J. (2010). Manual de Gestão de Pessoas e do Capital Humano. Lisboa: Silabo
-Dessler, G. (2017). Human Resources management (15th ed). Pearson Prentice-Hall.
– Trost, A. (2017). The end of performance appraisal: a practitioners’ guide to alternatives in agile organisations. Cham: Springer.
-Gomes, J., & Cesário, F. (2014). Investigação em Gestão de Recursos Humanos: um guia de boas práticas. Lisboa: Escolar Editora
-Henriet B. e Boneu F. (1990), “Audit de la communication interne”. Paris : Les Editions de l’Organisation
-Tavares, M. (2011). A gestão das pessoas: novos rumos desta função nas organizações. Lisboa: Universidade Lusíada Editora