Operations and Logistics Management

N/A

Not available.

Understand the importance of operations management and of logistics in pursuing and sustaining a competitive advantage.
Understand the importance of supply management in achieving desired availability at an appropriate cost and solve problems in this area.
Understand the key decisions associated with transportation management and solve problems in this area.
Understand the importance of location decisions and solve problems there.
Understand the consequences for managing of a customer contact degree service and solving queuing problems.
Recognize the importance of the supply chain in properly serving the customer.
Understand the methodologies and solve problems in demand forecasting.
Know how to plan and control the execution of a project and know how to operationalize appropriate methodologies.

1. The role of operations management and logistics in organizations
2. Supply Management
3. Transportation Management
4. Equipment Location
5. Management of services and queues
6. Supply Chain Management
7. Demand forecasting
8. Project Management

• - Written test - 100.0%

• - 3 written tests - 100.0%

NAO

Pinto, J. (2010). Gestão de Operações – Na Indústria e nos Serviços (3.ª ed.). Lisboa: Lidel.

Chase, R., Jacobs, F., & Aquiliano, N. (2006). Operations Management for Competitive Advantage with Global Cases, McGraw-Hill.

Roldão, V., & Ribeiro, J. (2007). Gestão das Operações – Uma abordagem Integrada. Lisboa: Monitor.

Lisboa, J., & Gomes, C. (2006). Gestão das Operações. Porto: Vida Económica.

Costa, J., Dias, J., & Godinho, P. (2010). Logística. Coimbra: Imprensa da Universidade de Coimbra.

Carvalho, J. (coord.) (2010). Logística e Gestão da Cadeia de Abastecimento. Lisboa: Edições Sílabo.

Krajewski, L., Ritzman, L., & Malhotra, M. (2013). Operations Management: Processes and Supply Chains (10th ed.). Prentice Hall.

Carvalho, J. (2002). Logística (3.ª ed.). Lisboa: Edições Sílabo.