Quality Management

N/A

The teaching methodologies are designed to give the targeted skills, using expository and demonstrative methods to solve practical problems, case studies and the use of electronic means.

Teaching is very devoted to the development of skills, demanding of the student substantial additional work and proactive out of contact hours.

• The Quality Management course unit covers topics of quality assessment, implementation and control, and quality improvement that support problem solving, efficiency and effectiveness, and decision-making support. This course also addresses quality management systems, their establishment, application, implementation and their contribution to increasing customer satisfaction and other parts used.

• Develop skills in students who enable them to improve the performance of their organizations.

• Structure a quality management system;

• Implement quality practices and tools;

• Develop continuous process improvement practices

1. Quality Management: Quality Concepts and Principles, are for Total Quality, Quality Control, Sampling Control, Quality Improvement Tools, Portuguese Quality System, Certification

2. The Portuguese Quality System

3. Introduction to Quality Cost Calculation

4. Introduction to Quality Management and ISO 9000: 2000 Series Standards

5. Stages of implementation of a Quality Management System

• - Written test - 50.0%
• - Work - 45.0%
• - Work presentation - 5.0%

• - Work - 45.0%
• - Written test - 50.0%
• - Work presentation - 5.0%

NAO

BOST, Jean-Pierre , EVANS, J. e LINDSAY, W. 2002, The Management and Control of Quality Edição, 5th, Editora South-Western, Thomson Learning, Ano 2002.

Berte, L. (2007), Laboratory Quality Management: A Roadmap, Clin Lab Med, 27:771-790.

Pires, A. (2007), Qualidade. 3.ª edição. Edições Sílabo.

Evans, J. e Lindsay, W. (2010), The Management and Control of Quality, 8th edition. South Western College Publishing.

Melão, N. (2010), Sebenta de Gestão de Qualidade. Universidade Católica Portuguesa, Centro Regional das Beiras, Viseu.

D. C. Montgomery, Introduction to Statistical Quality Control, 5th ed., John Wiley & Sons, 2005.

Zimerman, Steven M. e Icenogle, Marjorie L., Statistical Quality Control using EXCEL, ASQ Quality Press, Milwakee, 1999.

APCER (2015), Guia do Utilizador ISO 9001:2015.

www.iso.org RISK-BASED THINKING IN ISO 9001:2015.

www.iso.org ISO 9001 How to use?