Quality Management

Descriptive statistics

Expositive theorectical letctures. Practical classes devoted case resolution/analysis.

Provide the students with the knowledge of a set of tools necessary to the implementation of a Quality Management System within a strategic policy of continuous improvement and innovation. The focus is in Quality Management and its related techniques, both in the area of procedural control and in the domain of process optimization. The learning outcomes are the:
1. Notion of the importance of the concept of Quality, its historical evolution and value in enterprise development policies;
2. Familiarity with the Quality Manual;
3. Ability to develop procedures to integrate in Quality Manuals;
4. Notion of integration between Quality, Strategy and Marketing;
5. Ability to interpret Quality tools, particularly statistical tools.
6. Ability to design quality control tools, particularly control charts and acceptance sampling plans.
7. Ability to use the 7M group of quality control tools.

Introduction to Quality Assurance
Formalization of the Quality System
Integration of the Quality Role in Management
Product acceptance based on sampling plans
Tools for Quality
Statistical process control
Measurement system analysis

NAO

1. Bank, J., “Qualidade Total – Manual de Gestão”, 2a. ed., Edições CETOP, Portugal (1998)
2. Duarte, B., “Apontamentos de Optimização e Estratégias de Qualidade”, Instituto Superior de Engenharia de Coimbra, Coimbra (2000)
3. Ganhão, F.N., Pereira, A., “A Gestão da Qualidade – Como Implementá-la na Empresa”, Editorial Presença, Lisboa (1992)
4. Juran, J.M., Gryna, F.M., “Quality Planning and Analysis”, 3rd. ed., MacGraw-Hill, Inc., New York (1993)
5. Mitra, A., “Fundamentals of Quality Control and Improvement”, 2nd. ed., Prentice Hall, Inc., New Jersey (1998)
6. Montgomery, D.C., Runger, G.C., “Applied Statistics and Probability for Engineers”, John Willey & Sons, Inc., New York (1994)
7. Ramos Pires, A., “Qualidade – Sistemas de Gestão da Qualidade”, 2a. ed., Edições Sílabo, Lda., Lisboa (2000)
8. Ross, P.J., “Taguchi Techniques for Quality Engineering”, 2nd. ed., MacGraw-Hill, New York (1996)
9. Wadsworth, H.M., Stephens, K.S., Blanton Godfrey, A., “Modern Methods for Quality Control and Improvement”, John Willey & Sons, Inc., Singapore (1986)