Quality Management

 Basic statistics. Domain of MS-excel as an intermediate user

-Lectures to present the concepts, models and procedures of the syllabus, with the support of Powerpoint.
– Problem solving classes, with analysis, formulation and resolution of exercises to apply the contents, namely statistics applied to Quality, with systematic use of MsExcel.
– Case discussion classes, with group work and extended discussion.

Mastery of the concept of Quality, its historical evolution and its contribution to business development policies;
Familiarization with the formalization of the managing system and standardization.
Notion of the integration between Quality, Strategy and Marketing;
Interpretation and mastery of Quality tools, particularly statistical tools.
Design of quality control tools, particularly control charts and acceptance plans;

1. Introduction to Quality Assurance
Quality Definitions; Origin of Quality problems; Quality Myths; Quality Models;
Historical perspective on the development of Quality; Quality Management System; Quality Assurance Standards; Total quality.
2. Formalization of the Quality System
Interpretation and implementation of the ISO 9001: 2015 standard; New concepts; Terminology; Requirements.
Process management; Documentation and process mapping; Objectives and indicators;
Portuguese Quality System.
3. Quality in Management
Concept of life cycle and QMS; Quality Assurance and Management; Quality and competitiveness; Quality and
strategy; Innovation vs. Continuous improvement.
4. Tools for Quality
Check sheets; Histograms; Pareto diagrams; “Fishbone” diagrams; Graphics
trend; Flowcharts; control charts.
5. Statistical Process Control
Statistics applied to Quality: main distributions and central limit theorem; Detection of procedural trends; Control charts for attributes and variables; Process capability.
6. Product acceptance based on sampling plans
Sampling plans for attributes and variables; Operation curves; Standard sampling plans.

NAO

Juran, J., & Gryna, F., (1993), Quality Planning and Analysis”, 3rd. ed.,NY: MacGraw-Hill, Inc.

Mitra, A., (2008), Fundamentals of Quality Control and Improvement, 3rd ed., NY: Hoboken, NJ

Montgomery, D., & Runger, G., (1994), Applied Statistics and Probability for Engineers”, NI:J ohn Willey & Sons,