Quality management

NA

The teaching methodologies are designed to give the targeted skills, using expository and demonstrative methods to solve practical problems, case studies and the use of electronic means.

Teaching is very devoted to the development of skills, demanding of the student substantial additional work and proactive out of contact hours.

It is expected that by the end of the curricular unit each student is entitled to: a) Understanding the evolution of quality management,

b)  Understand the importance of quality management function as a strategic role in organizations;

c)  Develop, implement and monitor improvement programs;

d)  To know the quality management tools, process management, the risks associated with business (riskbased thinking) and management indicators systems;

e)  Implementing, maintaining and monitoring a quality management system aim to certification.

a) Evolution of Quality Management function towards of market developments and globalization

b) Principles of Quality and its relationship with organizational principles: Leadership and StrategicPlanning Communication; Delegation of responsibilities; Business risk; Organization culture c) Requirements of NP EN ISO 9001 (together with NP EN ISO 9004)

– Quality Management Principles

– Quality costs

– Risk based thinking

– Process dematerialization

– Process management

– Steps to implement a Quality Management System

– Indicators and monitoring of processes

– QMS performance assessment

e) Methodologies for implementing a QMS

f)  Practical application to a case study

– Implementation of a QMS

– Characterization of a company

– Risk analysis

– Definition of policy and quality objectives- Identification and characterization processes g) Presentation of the work performed

• - b) Practical component, with 50% of the final grade - 50.0%
• - a) individual written test, with a 50% of the final grade - 50.0%

• - individual written test - 100.0%

NAO

Instituto Português da Qualidade (2015), NP EN ISO 9000:2015 – Sistemas de Gestão da Qualidade: Fundamentos e vocabulário, IPQ, Monte da Caparica.

Instituto Português da Qualidade (2015), NP EN ISO 9001:2015 – Sistemas de Gestão da Qualidade: Requisitos, IPQ, Monte da Caparica.

Instituto Português da Qualidade (2011), NP EN ISO 9004:2011 – Sistemas de Gestão da Qualidade: Linhas de orientação para a melhoria de desempenho, IPQ, Monte da Caparica.

Instituto Português da Qualidade (2013), ISO 31000:2013 – Gestão de Risco, IPQ, Monte da Caparica.

Instituto Português da Qualidade (2004), NP 4239:2004 – Bases para a Quantificação dos Custos da Qualidade, IPQ, Monte da Caparica.

Pinto, A. (2017) ISO 9001:2015 – Guia Prático.

Rosa, M. J., Sarrico C.S. & Moura e Sá, P. (2014) Qualidade em Ação – Da teoria para a prática, da prática para a excelência, Edições Sílabo.

Pires, A. Ramos (2004), Qualidade – Sistemas de Gestão da Qualidade, 3.ª edição, Edições Sílabo, Lisboa.