Business Process Fundamentals

There are none.

The contents of the course are presented through examples with discussion. (Expositive Method)
Students solve exercises to practice solving different types of problems. (Experimental Method)

After attending the course, each student is expected to be able to

• Understand the different concepts of organizational architecture of information systems
• Design, model and analyse organisational processes and activities
• Know the essential concepts of BPM
• Model the main components of business processes through different tools that allow to understand, communicate, evaluate, and manage business processes
• Understand processes, their efficiency and effectiveness, based on the decomposition of their components and attributes and on appropriate techniques and tools
• Promote process transformation through the planned evolution of the lifecycle of business processes, strategies and methodologies for continuous improvement and change management

1. Business process management
2. Management model to implement process management
3. Organizational structure for process management
4. Management by processes life cycle
5. Process modeling
6. Process monitoring
7. The framework BPM
8. BPM and organizations
9. Benefits and Difficulties of BPM
10. Guidelines for Designing a BPMN Solution

NAO

• Borralho, C. (2020). Informação e gestão de processos de negócio. Edições Sílabo.
• Campos, A. (2014). Modelagem de processos com BPMN (2ª edição). Brasport.
• Johnson, T.; Huffman, S. & Chatfield, C. (2019). Microsoft project 2019 step by step. Microsoft Press.