Oral and Written Communication Techniques II

Mastery of the Portuguese language in terms of its rules or grammatical structures, as well as knowledge of the importance of communication in any organization, are essential for successfully completing this curricular unit.

Given the nature of the objectives and syllabus of this curricular unit, the chosen teaching methodology has the fundamental purpose of stimulating and optimizing student learning. Thus, an active teaching methodology centered on students will be privileged, through the carrying out of work in class, individually and also in small groups, as well as the practice of debates/discussions in class.

As this is a theoretical-practical curricular unit, regular attendance and the active and critical participation of students will be strongly requested during classes. There will be moments of expository nature, by the responsibility of the teacher, alternating with practical exercises carried out by the students.

Real situations of communication and oral and written expression will be analyzed.

LEARNING OBJECTIVES

The curricular unit of Oral and Written Communication Techniques II has as its primary objective the development of students’ linguistic competence, with the purpose of improving communicative proficiency, providing knowledge and the development of technical and communication skills for the effective performance of the functions of a Professional Management and Administration Secretariat in a dynamic and demanding context.

SKILLS TO BE DEVELOPED BY STUDENTS

This curricular unit intends to help students to understand and write a variety of documents; therefore, techniques and methodologies for their preparation, recognizing the importance of the document as a support for ideas, information and communication, will be studied. It is also intended that students know how to distinguish between formal (cultured) and informal (colloquial) communication, whether in written or oral communication with the organization’s various stakeholders. Various public communication techniques and some notions of institutional protocol will also be covered.

I.          Oral Communication: formal and informal;

1. In-person service: best practices
2. Telephone answering: good practices

II.         Written communication:

1. Vocabulary
2. Complimentary formula
3. Use of treatment pronouns and their agreement;
4. New orthographic agreement
5. Words in italics and foreign words

III.        Techniques and methodologies for preparing various documents:

            Administration and commercial writing – protocol correspondence

1. Reports and technical work;
2. Formal letter
3. Notices and minutes
4. Requirements
5. Declarations
6. Invitations
7. Condolences
8. Additional documents

IV.       Public Communication Techniques

1. Techniques to overcome fear
2. What is communicating to an audience
3. Strategies and aids
4. Non verbal comunication
5. Unforeseen events management

NAO

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