Base Knowledge
no prior knowledge is needed
Teaching Methodologies
The course will be developed according to a theoretical-practical model with structured exposition of the contents and related analysis and discussion or debate. Will use an interrogative and interactive methodology prior to the presentation of the main content and concepts, and is demonstration/explanation through its practical application in everyday situations and using, where appropriate, audio-visual means. Will, also include moments of work in small groups, with tutorial support and role play exercises, group dynamics and autonomus study and research.
The use of expositive and interrogative methodologies, will allow the explanation of theoretical concepts and its framework as well as the evaluation of their domain by students. The presence of a T/P component will allow, in addition to the exposure of the contents, the use of interactive methodologies favouring the demonstration, exemplification and applicability of such content and concepts to different situations, and real circumstances. Thus will allow the development of skills already mentioned.
Learning Results
The student must acquire:
Knowledge:
* Communication and interpersonal relationships;
* Individual and group behaviour and their influences.
Skills:
* Adopt strategies of non-verbal and verbal communication and interaction with patients, other professionals and the public;
* Understand the world around in terms of individual and relational context;
* Recognize and discuss the importance of behavior in interpersonal relationships;
* Demonstrate empathy to the needs of others.
Competences:
* Communicate and interact appropriately in different professional contexts;
* Deal appropriately with the patient and his family, while respecting differences, needs and rights;
* Think critically about some psychological phenomena that impact on day to day life;
* Interpret and analyze human behavior.
Program
1 Human communication and interpersonal relationship (20 hours)
1.1. Human communication
Pragmatics of communication
The study of communication importance and communication functions
Verbal communication (oral and written) and nonverbal communication; face to face communication and interview
Communication obstacles and fidelity in communication
Attitudes in communication
1.2. Interpersonal relationship
Interpersonal relationship styles
Social interaction and interpersonal relations
Factors affecting the quality of interpersonal relationships
Self-concept, self-esteem and attributional processes
Social cognition, impressions and factors for their formation, categorization and its dysfunctions.
2 The conflict in interpersonal relationships (4 hours)
Types of conflicts
Dealing with conflict and skills to their handling
3 Motivation (4 hours)
Motivation and behavior
Theories and approaches to motivation
4 The group – group phenomena and processes of leadership (12 hours)
4.1. Group interaction and identity
Definition, features and types of groups
Group behavior
Work group and their advantages and disadvantages
Communication, efficiency and productivity of the group
Group cohesion and conformity pressure
4.2. Leadership
Characteristics and leadership styles
Roles and consequences of leadership
Curricular Unit Teachers
Internship(s)
NAO
Bibliography
Principal
*Fachada, M. O. (2012). Psicologia das relações interpessoais (2ª Edição). Lisboa: Edições Sílabo.
Secundary
*Abreu, M. V. (1998). Cinco ensaios sobre motivação. Coimbra: Almedina.
*Berlo, D. K. (2003). O processo de comunicação: Introdução à teoria e à prática. São Paulo: Martins Fontes.
*Feldman, R. (2001). Compreender a psicologia. Lisboa: McGraw Hill.
*Fiske, J. (1998). Introdução ao estudo da comunicação. Lisboa: Edições Asa.
*Marc, E., & Dominique, P. (1996). Interacção social. Porto: Rés Editora.
*Porritt, L. (1990). Interaction strategies. Nova Iorque: Churchill Livingstone.
*Prette, A & Prette, Z. (2010). Psicologia das Relações Interpessoais: Vivências para o trabalho em grupo. São Paulo: Vozes.
*Rego, A. (2016). Comunicação pessoal e organizacional: teoria e prátIca (4ª Edição). Lisboa: Edições Sílabo,Lda.
*Serra, A. V. (1986). Motivação e aprendizagem. Porto: Contraponto.
*Watzlawick, P., Beavin, J., & Jackson, D. (1967), (1998). Pragmática da comunicação humana: um estudo dos padrões, patologias e paradoxos da interacção. São Paulo: Cultrix