Teaching Methodologies
The syllabus contents on fundamental concepts and views on quality allow putting in context and giving an
historical perspective on the evolution of the quality and quality management concepts. With these contents the
study of the IS0 900 family is justified as these standards are introduced as a natural evolution of a
consequence of an evolution pathway.
The detailed study of IS0 9000 family of standards (ISO 19011 included) allows a first glance to the quality
principles and requirements of a Quality Management System.
The focus in quality improvement on the ISO 9000 family and the need for economic balance on quality
management systems implementation justifies the study of quality improvement and quality costing.
Learning Results
1. Fundamental concepts: Quality, quality control, Quality assurance, Total quality management
2. Views on quality Deming, Crosby and Juran
3. Quality Management Systems: The ISO 9000 family
4. Quality audits
5. Quality costs
6. Quality improvement: Quality improvement projects? methodologies and techniques for quality improvement
Program
1. Fundamental concepts: Quality, quality control, Quality assurance, Total quality management
2. Views on quality Deming, Crosby and Juran
3. Quality Management Systems: The ISO 9000 family
4. Quality audits
5. Quality costs
6. Quality improvement: Quality improvement projects? methodologies and techniques for quality improvement
Internship(s)
NAO
Bibliography
Ramos Pires, A., 2004. Qualidade – Sistemas de Gestão da Qualidade. 3ª Edição. Edições Sílabo, Lisboa.
Robert Fey and Jean Marie Gogue, 1989. Princípios da Gestão da Qualidade, Fundação Calouste Gulbenkian,
Lisboa
Dale, B e Cooper, C., 1995. “Qualidade Total e Recursos Humanos”, Editorial Presença
Normas ISO 9000, 9001 e 9004
Norma ISO 19011